Shipping Policy

Welcome to Marcurell.com. We are committed to providing a smooth and reliable shopping experience and to ensuring that your orders are processed and delivered as quickly and securely as possible.

Please review our Shipping Policy below for important information regarding order processing, delivery times, tracking, and shipping.

Order Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please note that processing times may be slightly longer during periods of high demand, promotional events, holidays, or other exceptional circumstances.

Estimated Delivery Time

The estimated delivery time is 5–15 business days for orders shipped within Germany and Austria.

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, product availability, weather conditions, or other circumstances beyond our control.

Free Shipping

We are pleased to offer free standard shipping on eligible orders within Germany and Austria.

Any applicable shipping charges, if relevant, will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched and tracking information becomes available, you will receive a tracking number by email.

You can use this tracking information to follow the progress of your shipment.

Please note that tracking updates may occasionally take some time to appear after the package has been handed over to the shipping carrier.

Lost or Delayed Shipments

If your package appears to be lost, significantly delayed, or has not arrived within the estimated delivery timeframe, please contact our customer support team.

When contacting us, please provide your:

• Order number

• Full name

• Shipping address

• Any available tracking information

We will review the situation and assist you in locating your package or determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may not be able to modify the delivery address.

Marcurell.com is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delivery Issues

If your tracking information shows that your order has been delivered but you have not received it, we recommend:

• Checking around your delivery location

• Asking household members or neighbors

• Contacting the shipping carrier directly

• Contacting our customer support team if the issue remains unresolved

We will do our best to assist you.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team through the contact information provided on Marcurell.com.

Thank you for choosing Marcurell.com. We appreciate your trust and look forward to serving you.