Return & Refund Policy

At Marcurell.com, we aim to offer high-quality products at competitive prices as part of our exclusive online collections.

Unless otherwise stated, discounted or sale items are considered final sale and may not be eligible for returns, exchanges, or refunds.

For hygiene and quality-control reasons, we cannot accept returns for items that have been used, worn, washed, altered, damaged, or opened, including jewelry and certain accessories.

All eligible returns must be:

• Unused and unworn

• In their original condition

• With all original tags attached

• Returned in their original packaging

We strongly recommend reviewing the product description, sizing information, measurements, materials, and specifications carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or defective, we will be happy to assist you.

Please contact our customer support team within 48 hours of receiving your order and provide:

• Your order number

• A clear photo or video showing the issue

• A brief description of the problem

Once the case has been reviewed and approved, we may provide a replacement at no additional cost.

I Received the Wrong Item

If you receive an item that is different from the one you ordered, please contact our customer support team as soon as possible.

Please provide your order number and a clear photo of the item received.

Once we have reviewed your case, we will arrange for the correct item to be sent to you at no additional cost.

Order Cancellations

You have 30 minutes after placing your order to request a cancellation.

After this period, your order may already have entered our processing or fulfillment system and we may no longer be able to cancel or modify it.

To request a cancellation, please contact our customer support team within the first 30 minutes after placing your order.

Please note that submitting a cancellation request does not guarantee cancellation if the order has already begun processing.

Refunds

If a return or refund is approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank, payment provider, or financial institution.

Original shipping charges are generally non-refundable unless required by applicable law or unless the order was incorrect, damaged, or defective due to an error on our part.

Contact Us

If you have any questions about your order, returns, refunds, or this policy, please contact our customer support team through the contact details provided on Marcurell.com.

Customer Support Hours:
Monday to Saturday: 9:00 AM – 5:00 PM

Estimated Response Time:
Within 30 minutes to 24 hours.

Policy Updates

Marcurell.com reserves the right to update or modify this Return & Refund Policy at any time in order to comply with applicable laws, regulations, or changes to our business practices.